Skin Care

National Continence Helpline

8am - 8pm Monday to Friday AEST Talk to a continence nurse

Cleaning after going to the toilet - urine

Get help from a health care professional, or talk to your supervisor or care coordinator if you think the person has a urinary tract infection. Look for the following signs:

  • temperature or shivering
  • acting differently or more tired than usual
  • blood in the urine
  • pain, especially in the lower back.


Work out how much the person can do on their own. You can ask the person, other carers, support workers or family. This will help you find out how much the person can take charge of their own care.

How to clean someone after they pass urine

  1. Let the person sit on the toilet until they are finished completely.
  2. Wash your hands with soap and water, and put on disposable non-latex gloves.
  3. Start with a few squares of toilet paper. It doesn't matter if you bunch or fold the toilet paper. Because of changes in the skin, some people with physical disability might prefer wet wipes (alcohol and fragrance-free) instead of toilet paper.
  4. Clean the person from behind (if possible) while they are sitting on the toilet.
  5. Gently lean the person forward to reach between their legs (make sure they can't fall off the toilet).
  6. If the person uses a commode that goes over the toilet, move it so that you can reach underneath.
  7. Female: Gently pat between the legs with the toilet paper. Move the paper from front to back. This will stop germs being spread from the anus to the urethra.
  8. Male: Ask him to gently shake his penis to get rid of any urine. If he can't, use a piece of toilet paper to dab over the end of the penis and clean away any urine.
  9. Flush the paper down the toilet.
  10. If needed, help the person to put their clothes back on and wash their hands.
  11. Take off and throw away your gloves.
  12. Wash your hands with soap and water.

Need more help? Call the National Continence Helpline on 18OO 33 OO 66 and talk to a continence nurse advisor.

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This information is not a substitute for independent professional advice.