If the person you support isn't able to pass urine, you need to get them medical help straight away from:
If a person isn't able to pass urine and looks uncomfortable, e.g. moaning, complaining of pain or restless, they need help straight away.
Stay with the person and reassure them that help is coming. This may help to keep them calm, especially if they are uncomfortable and frightened.
If the person has a urinary catheter:
If the person wears a continence pad:
If the person normally sits on the toilet to pass urine:
If the person you support has a spinal injury above T6, make sure you know the signs and symptoms of autonomic dysreflexia.
Need more help? Call the National Continence Helpline on 18OO 33 OO 66 and talk to a continence nurse advisor.
This information is not a substitute for independent professional advice.